Terms and Conditions

 

Booking and Reservation

a. Reservations for doggy daycare and boarding services must be made in advance.
b. A non-refundable deposit may be required to secure bookings.

Dog Size Limitation

a. For the safety and well-being of all guests and their pets, there is a maximum allowable weight limit for dogs on our premises. As of 03-12-2023, the maximum weight for dogs is set at 25 kilograms (kg).
b. Dog weight will be determined at the time of check-in, and any dog exceeding the specified weight limit may be denied access to our facilities.

Check-In and Check-Out

a. Clients are required to check-in and check-out during specified hours.
b. Late check-out may incur additional charges.

Health and Vaccinations

a. All dogs must be up-to-date on vaccinations, including rabies and kennel cough.
b. Clients must provide proof of vaccination upon request.

Emergency Veterinary Care

a. In case of illness or injury, Sure Paws Doggy Daycare Ltd. reserves the right to seek veterinary care at the expense of the client.
b. Clients will be notified of any emergencies as soon as possible.

Behavior and Socialisation

a. Dogs exhibiting aggressive behavior may be separated from the group for the safety of all dogs and staff.
b. Sure Paws Doggy Daycare Ltd. reserves the right to refuse or terminate services to any dog displaying unsafe behavior.

Personal Belongings

a. Clients are responsible for providing all necessary items for their dogs, including food, medication, and bedding.
b. Sure Paws Doggy Daycare Ltd. is not responsible for any lost or damaged personal belongings.

Payment

a. Payment is due at the time of service unless other arrangements are made in advance.
b. Late payment may result in additional charges or termination of services.

Cancellation Policy

a. Clients must provide at least 48 hours’ notice for cancellations.
b. Failure to provide timely notice may result in a cancellation fee.

Liability

a. Sure Paws Doggy Daycare Ltd. is not liable for any injury, illness, or loss of life that may occur while dogs are in our care, except in cases of negligence.
b. Clients are responsible for any damages caused by their dogs to the facility or other dogs.

Changes to Terms and Conditions

Sure Paws Doggy Daycare Ltd. reserves the right to update these terms and conditions at any time. Clients will be notified of any changes.

By using the services of Sure Paws Doggy Daycare Ltd., clients agree to abide by these terms and conditions.

Date of Last Update: 03-12-2023

hello@surepawsdaycare.co.uk
07598 171 433

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